Privacy Policy

Last updated: 4 August 2026

At LotoShop.co.uk ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your information when you visit www.lotoshop.co.uk.

1. Who We Are

Website: www.lotoshop.co.uk

Business Name: GSM Innovations Ltd, trading as LotoShop.co.uk

Email: info@lotoshop.co.uk

Business Address: 12 Albany Lane, Dumfries, DG1 1JL

We are the data controller responsible for your personal information.

2. Information We Collect

When you use our website, we may collect the following information:

Information you provide

Name
Billing and delivery address
Email address
Telephone number
Account details (if you create an account)
Order history
Messages you send us

3. Payment Information

Payments are processed securely by our payment providers. We do not store your full debit or credit card details.

Automatically Collected Information

We may collect:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referring website
Cookie data

4. How We Use Your Information

We use your information to:

Process and deliver your orders
Provide customer support
Manage your account
Process payments and refunds
Prevent fraud
Improve our website
Respond to enquiries
Send order confirmations and delivery updates
Send marketing emails (only where you have consented)

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

Performance of a contract (to fulfil your orders)
Legal obligation (tax and accounting requirements)
Legitimate interests (website improvement, fraud prevention and customer support)
Consent (marketing communications)

6. Marketing

If you subscribe to our mailing list, we may send promotional emails.

You can unsubscribe at any time by:

Clicking the unsubscribe link in our emails, or
Contacting us directly.

7. Sharing Your Information

We only share your information where necessary with trusted third parties, including:

Payment providers
Delivery and courier companies
Website hosting providers
IT support providers
Marketing providers (where applicable)
Professional advisers
Government authorities where legally required

We never sell your personal information.

8. Cookies

Our website uses cookies to:

Keep your shopping basket working
Remember your preferences
Improve website performance
Analyse visitor behaviour
Help improve our services

You can manage cookies through your browser settings.

If required by law, we will ask for your consent before placing non-essential cookies.

9. Analytics

We may use services such as Google Analytics or similar tools to understand how visitors use our website.

These services collect anonymous information such as:

Pages viewed
Device type
Browser type
Approximate location
Time spent on pages

10. Data Retention

We keep personal information only for as long as necessary.

Typically:

Customer orders: up to 6 years for tax and accounting purposes
Customer enquiries: up to 2 years
Marketing subscriptions: until you unsubscribe
Website analytics: according to our analytics provider's retention settings

11. Keeping Your Information Secure

We use appropriate technical and organisational security measures including:

SSL encryption
Secure payment gateways
Password-protected systems
Limited staff access
Regular software updates

Although we take reasonable precautions, no internet transmission is completely secure.

12. Your Rights

Under UK GDPR you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the Information Commissioner's Office (ICO)

More information can be found on the ICO website.

13. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for their privacy practices and recommend reviewing their privacy policies separately.

14. Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be published on this page with the updated revision date.

16. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us.

LotoShop.co.uk