Last updated: 4 August 2026

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Processing Times

Orders are normally processed within 1–2 working days.

Orders placed on weekends or public holidays will be processed on the next working day.

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Delivery Times

Estimated delivery times are:

• UK Standard Delivery: 2–5 working days

• UK Express Delivery (where available): 1–2 working days

Delivery times are estimates and are not guaranteed.

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Delivery Charges

Delivery charges are calculated during checkout before payment.

Occasionally we may offer free delivery promotions.

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Tracking

Where available, tracking information will be sent by email once your order has been dispatched.

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Missed Deliveries

If a delivery attempt is unsuccessful, the courier may:

• Leave the parcel in a safe place

• Deliver to a neighbour

• Attempt redelivery

• Leave collection instructions

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Incorrect Delivery Details

Please ensure your delivery address is accurate before completing your order.

We cannot be responsible for delays or additional costs arising from incorrect address details.

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Lost Parcels

If your order has not arrived within the expected timeframe, please contact us. We will work with the courier to investigate and resolve the issue.

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International Delivery

Where international shipping is available, customers are responsible for any customs duties, taxes or import charges imposed by their local authorities unless stated otherwise.

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Contact

Email: info@lotoshop.co.uk

Website: www.lotoshop.co.uk